Design Services

Verboom has a qualified graphic designer on staff who is exclusively available for Verboom customers. Whether you want a custom logo designed for your new tshirts or business cards designs and printed we can do it for you. To see past examples in any product category,
just message us via our contact page and we can show you our previous work.

In the interests of providing a quality, responsive and top notch service, we’ve found it necessary to formulate some guidelines for our graphic design services and to ensure your job gets completed in a timely fashion. We like to offer our clients limited graphic design services at no additional charge,
which are detailed following.


Complementary Services

Prepress Check

  • Checking and resizing your artwork to print ready resolution
  • Converting artwork to vector where possible through live trace and minor edits
  • Converting your document colours to print ready requirements, whether CMYK, RGB or 2/3 colour prints.
  • Adding bleed, trim, safe zone or positioning to fit within required guidelines.
  • Arranging multiple supplied artwork into a harmonious final print output.

ARTWORK

We don’t charge for art setup, and we aim to lower the barrier to small businesses, charities and private customers by not charging for simple requests. This includes the following:

  • Text of your choice, in a font of your choice, in a colour of your choice on a colour of your choice.
  • Basic symbols, such as a heart, diamond, X or arrow, etc. incorporated into the design.
  • Symbol geometric shapes incorporated into the design.
  • Changing the font or erasing part of an existing design.

In the case of some files, we are unable to offer these services for free, as the work required may be excessive. In these cases we will contact the client and ask them to either resubmit print ready artwork or offer a quote for the work required.


PROOFING

We are able to make a proof of the final design for any custom order. If we offer you one, or you request one, this is your chance to make any needed changes, fix any spelling mistakes or change your mind about anything else, before we go to the final production stage.


Custom Print Policies

With our complementary services and in general, we’ve found unfortunate situations that have resulted in miscommunication and incorrect assumptions. As such, we’ve formulated some policies to avoid future misunderstandings. All work completed at Verboom are subject to these policies.

PROOFING LIMITS

We’ve had some cases where our clients haven’t expressed their initial requirements clearly, and we’ve had to go through many proofs before starting the job. This affects our workflow and delays other jobs. To prevent cost overruns and to ensure we can continue offering these services, we must institute the following policy regarding proofs:


PROOFING LIMIT FOR COMPLEMENTARY GRAPHIC DESIGN POLICY

Please review your graphic design proof carefully. Clearly indicate any changes, additions, or deletions on the proof and or in communication with us via email or in writing. We do not accept proof changes or approval over the phone as it is too easy to have critical misunderstandings. Our free graphic design services (any design work we are doing for you without discussion of payment) is limited to 2 proofs, 1 to show our initial understanding of your concept, and for you to make any final corrections, 1 for you to sign off on before we go to printing. Additional proofs (and changes) beyond these first two, will be charged $15 per proof. We instead quote for our graphic design rates instead of proceeding at the proof rate.

PROOFING CONFIRMATION

We’ve had some cases where our clients haven’t expressed their initial requirements clearly, and we’ve had to go through many proofs before starting the job. This affects our workflow and delays other jobs. To prevent cost overruns and to ensure we can continue offering these services, we must institute the following policy regarding proofs:


CONFIRMATION OF PROOF BEFORE PRODUCTION

Before we start any job, we confirm with our clients what artwork we are printing and what their requirements are. In the event we send you a proof, it is your responsibility to check it to ensure every aspect matches your requirements. This includes spell checking, fact checking, correct colours, correct logos, correct wording, correct placement and any other requirement for the job you may have. Verboom does not accept any liability for any job that has been completed and matches a confirmed proof. Verboom does not accept any liability for any costs arising from changes in size, colour, product or any other aspect that occur after the job has been confirmed in writing via email.

Cancellation



PROJECT CANCELLATION POLICY

Should the client cancel or halt production at any time after the confirmation for production, then the client will still be required to pay for the job in full, or any costs short of that that may have been incurred but are not necessarily the full price of the job. For any paid graphic design work that has been quoted and confirmed to go ahead, the client will be required to pay Verboom for any work completed up to the moment of cancellation. Cancellation fees may apply if we have rostered extra staff on account of your project, ordered any stock for your job or incurred any other expense resulting from being contacted to complete this job.