At Verboom, we want our customers to be happy, because happy customers make for repeat customers and great word of mouth advertising. We also need to make money. Money pays for our staff, pays our suppliers and allows us to offer you awesome tshirts and quality products and services, if we don’t run a profit, we can’t stay in business, so we want to offer you value for money, products you can be super proud and happy about, and all around have a nice back scratching thing going on.
We have low overheads and you’re directly supporting a small local business, which in turn, supports the community. However because we are such a small business, there are some limits we have to place on what we can and can’t return, so that we can keep on providing an amazing service for you.
SHIPPING AND FULLFILLMENT
We use NZCourier, who promise overnight delivery to all major towns and cities in New Zealand. Some towns and RD addresses may be a 3 day service instead. All parcels we send out are tracked, however to save us time, we only record this tracking information. Please contact us if you need this tracking number, or your purchase takes longer than expected to arrive.
With all that in mind, your order could arrive the next day, or 7 days, depending on what you order and where you are. Rest assured that we try to fulfill every customers order as fast as possible, and if you want to check the delivery time frame or find out how long your order is going to take, drop us an email or a call and we’ll let you know ASAP. You can of course always pickup from our office in Christchurch, again please get in touch to arrange this.
IN THE CASE OF DEFECT OR WRONG ITEM SENT
IN THE CASE OF WRONG SIZE ORDERED OR CHANGE OF MIND
Custom Print Policies
PROOFING LIMIT FOR COMPLEMENTARY GRAPHIC DESIGN WORK
CONFIRMATION OF PROOF BEFORE PRODUCTION